This Refund Policy explains the terms under which refunds are processed for transactions made through SN WALLET.

• Failed or unsuccessful recharge where the amount has been debited.
• Payment confirmed but service not delivered.

• Refund request must be raised within 7 days of transaction.
• User must provide Transaction ID, date, amount, and issue details.
• Request can be submitted via app support or official email.

Refund requests are verified within 3–5 working days. Once approved, refunds will be credited to the original payment method.